LARA Living Room
Inside stories and real conversations from the Michigan Department of Licensing and Regulatory Affairs. LARA Living Room explores how regulation works, why it matters, and the people making it happen.
LARA Living Room
Strengthening Service from the First Call
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In this episode, we explore the important role customer service teams play across LARA and how they help shape the public’s experience from the very first call. From answering questions to guiding callers through complex processes, these teams provide clear, professional, and empathetic support every day.
We also touch on efforts like the Phone Guidelines Workgroup, which are helping strengthen consistency, training, and resources for staff serving on the front lines.
